Looking Beyond India For Successful Legal Process Outsourcing

The most popular Legal Process Outsourcing (LPO) destinations include China, Israel, Philippines, Sri Lanka and, of course, India. For a decade, India has reigned as the world’s premier outsourcing destination because of its favorable time zone, the better quality of experts from the country, foreign educated professionals, language and the similarity to English common law systems. Despite India’s supreme reign, LPO is moving beyond India’s borders into new countries and with new strategies.

Redefining LPO

As the LPO industry matures and expands, corporate legal departments and law firms alike are becoming more open-minded about the types of legal processes to outsource and where their LPO providers are located. The trend today is to think about outsourcing in its broadest terms as “to outsource any legal work — including from one law firm to another law firm — in any geographical location, for example from the UK to Kenya, India to Uganda and so on.”

Rethinking LPO

This new mindset is leading to a surge in new destinations and operating models for LPO work. Examples of new LPO locations include the UK, Chile, Ghana, Jamaica, Poland, Romania, Russia, South Africa, the Philippines, and Vietnam. These regions share several important attributes: they offer a rich pool of multi-skilled talent with a high work ethic. They also have cost advantages, sound IT and telecom infrastructure, good connectivity, ease of travel, government support, business-friendly policies and cultural compatibility.

Relocating Legal Process Outsourcing

The concept of “near-shoring” is also gaining global acceptance. The term describes any outsourcing location “near” its primary market (for instance, Eastern European countries to Western European Countries), or as services delivered from an adjacent or nearby country. The near-shore outsourcing model offers a number of benefits equal to the offshore outsourcing approach. The primary benefits include:

*Proximity and Time Zone
*Cultural Affinity and Ease of Doing Business
*Cost Savings

Although near-shore rates can be higher, near-shore engagements offer greater efficiency gains that working in close proximity and in the same time zones can bring. Therefore, near-shoring can be more efficient in achieving higher percentages of work performed at a lower cost location than offshore. Thinking past simple labor arbitrage, companies that engage in long-term engagements, measured by strategic service level agreements, can better leverage the advantages of the near-shore model.

The near-shoring trend illustrates the value of LPO beyond simple cost-savings. With the huge global potential that near-shoring presents, LPO will be more widely adopted as a flexible, effective strategy for delivering legal services to a global business community.

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Legal Process Outsourcing Pros And Cons

If you own a law firm or you are an in-house counsel looking forward to outsource legal process locally or globally, basic knowledge regarding the merits and demerits of legal process outsourcing service will be of great help for you. There are various that need to be considered and negotiated before flagging off any contract with a Legal proves outsourcing company. It will help you to maintain a good rapport and working relationship with the legal process outsourcing offering company. Initiate your outsourcing process by doing an evaluation of all your works. It will enable you to decide the type of work that you wish to outsource. After deciding the type of work, its time to questions that you must ask from your vendor. Some of the basic questions are as follows:

What will be the cost for legal process outsourcing services?

How well the LPO providing company will be able to meet our needs?

Why should that particular LPO Company be hired?

In case of legal process outsourcing Company you should be able to deal directly with that company. Besides direct communication medium, it must comply with all the obligations and privacy or confidentiality issues of the client. A standard set of benchmarks and metrics must be followed to measure the overall success or failure of the services provided by the company.

The advent of legal process outsourcing in India started as legal support services but in very less time duration, this sector has witnessed a phenomenal success and popularity. Always focus on how much profit can you make by legal process outsourcing. Calculate how much you can save along with all the mandatory tax advantages. Pay attention to the quality of the service offered by LPO Company. Properly analyze the associated risk factors and risk allocation framework to develop a strategy to control the risks. One of such risk can be linguistic or cultural differences that can cause obstacles in day to day operations of your business.

In case things run bad in your LPO relationship. One of the important prerequisite for LPO services is to have knowledge of the laws of the country of the LPO Company. It will help you to easily resolve the disputes that might creep in during later stages. So be ready and prepared to protect customer and company information.